Refunds & Billing Disputes
How refunds work for Sphari LLC subscriptions and Q Voice top-ups.
Refund eligibility depends on what you purchased (subscription vs. top-up), when you purchased it, and what happened. If you’re unsure, email us—don’t guess.
Email supp@sphari.info. We aim to respond within 24 hours.
- Accidental purchase (for example: wrong plan selected), reported quickly.
- Duplicate charges or billing errors.
- Service not delivered as intended due to a verified platform issue.
- Unauthorized charges (we’ll investigate and guide you on next steps).
Subscriptions generally give you access immediately. If you cancel, you typically keep access until the end of the current billing period.
We may consider a refund if there was a billing error, an accidental purchase reported quickly, or a verified service issue that prevented use. We don’t typically refund for unused time within a billing cycle, but we’ll review each request fairly.
Top-ups are one-time purchases intended to add minutes. Because top-ups are digital credits that may apply immediately, they are often non-refundable once applied.
If something went wrong (for example: charged but minutes not reflected), contact us and we’ll fix it—usually by correcting your balance rather than issuing a refund.
- Your account email
- Date of purchase (approximate is okay)
- What you bought (plan name or top-up pack)
- What happened (1–3 sentences)
- Any proof you have (receipt email, Stripe receipt, last 4 digits of card if shown, or screenshot of the charge)
- Support response: usually within 24 hours.
- Refund processing: once approved, refunds can take a few business days to appear depending on your bank/card issuer.