Privacy Policy
Effective: January 21, 2026
This Privacy Policy (“Policy”) explains how Sphari LLC (“Sphari”, “Flutus”, “we”, “us”) collects, uses, discloses, and safeguards information when you access or use Flutus Q Voice (“Q Voice”, the “Service”), including our mobile applications, websites, and related services. By using the Service, you acknowledge that you have read and understood this Policy.
1) Controller
The data controller for the Service is Sphari LLC.
Contact: supp@sphari.info
2) Scope
- Your use of Q Voice app and features (Voice + Chat)
- Account creation, authentication, support, and billing
- Communications with us (including support requests)
This Policy does not apply to third-party websites, carriers, app stores, platforms, or services you access through Q Voice. Their privacy practices are governed by their own policies.
3) Information we collect
We collect information that you provide, information generated through your use of the Service, and information obtained from third parties as necessary to operate the Service.
- Account information (e.g., name if provided, email address, username)
- Support communications (messages, attachments, details you share)
- User-provided content (text, voice commands, files where supported)
- Session/device identifiers, login events, and security signals
- Authentication tokens and verification signals
- Fraud-prevention and abuse-prevention indicators (e.g., rate limiting identifiers)
- Diagnostics (crash reports, performance logs, app version, device/OS, language)
- Network/connectivity signals (approximate region, carrier signals, latency, error codes)
- Operational telemetry needed for reliability and security
We may process and store routing/delivery metadata (timestamps, direction, delivery status, routing events) and identifiers that connect voice interactions to chat/workflow history.
Note: Depending on features you enable, Q Voice may process communications content (audio/text) to generate summaries, actions, or chat follow-ups.
- Subscription plan, billing status, invoice metadata
- Payment processor identifiers (e.g., Stripe customer/subscription IDs, transaction references)
We do not store full payment card numbers. Payments are processed by Stripe (or another processor) under their own policies.
- Payment processors (payment status, charge disputes)
- App stores (entitlement/receipt verification where applicable)
- Infrastructure and security providers (abuse prevention signals)
4) How we use information
- Provide and operate the Service (Voice + Chat workflows, routing, summaries, actions)
- Secure the Service (authentication, fraud/abuse prevention, enforcement of Terms)
- Billing and support (subscriptions, invoices, refunds, disputes, customer support)
- Reliability and diagnostics (debugging, performance monitoring, uptime improvements)
- Improve the Service (feature development, quality improvements, user experience)
We do not sell your personal information.
5) Legal bases
Where required by law, we process personal information under one or more legal bases: performance of a contract (providing the Service), legitimate interests (security and improving the Service), compliance with legal obligations, and consent (where applicable).
6) AI processing and automated systems
Q Voice may use automated systems, including AI models, to process inputs and generate outputs such as summaries, classifications, routing decisions, and workflow actions.
- Automated outputs may be inaccurate or incomplete.
- You remain responsible for verifying important information and decisions.
- We do not guarantee that automated processing will be error-free.
Where required by law, we provide applicable notices and choices related to automated processing.
7) How we share information
We share information only as needed to operate the Service, provide support, and comply with law.
- Payment processing (Stripe)
- Hosting/infrastructure, monitoring, analytics, and error reporting
- Security, fraud prevention, and abuse prevention
- Telecommunications and messaging providers (to deliver call/message features)
- Customer support tooling (if used)
Providers may process information only to perform services for us and are expected to protect it under contractual obligations.
- Comply with law, legal process, or lawful requests
- Protect rights, safety, and security of users, the public, or the Service
- Prevent, investigate, or address fraud, abuse, or security incidents
- Enforce our Terms and policies
In a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred, subject to applicable law and reasonable safeguards.
We may disclose information when you instruct us to do so or where you have provided consent.
8) Cookies and similar technologies
Our websites may use cookies or similar technologies for essential functionality, security, and performance. Some features (such as staying signed in) may rely on cookies or tokens. You can control cookies in your browser settings, but disabling cookies may affect functionality.
9) International availability and cross-border transfers
Q Voice may be available globally. Your information may be processed in countries other than where you live, and those countries may have different data protection laws. We take reasonable steps to protect information wherever it is processed.
10) Data retention
We retain information only as long as reasonably necessary to:
- Provide and improve the Service
- Maintain security and prevent abuse
- Meet legal, tax, accounting, or compliance obligations
- Resolve disputes and enforce agreements
Retention periods vary by data type and purpose. We may retain certain information in aggregated or de-identified form where permitted by law.
11) Security
We use reasonable administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is 100% secure and we cannot guarantee absolute security.
12) Your choices and rights
Depending on your location and applicable laws, you may request access, correction, deletion, portability, or restriction/objection to certain processing. You may also withdraw consent where processing is based on consent.
To submit a request, contact supp@sphari.info. We may need to verify your identity before responding. Typical response time: within 24 hours, subject to verification and applicable law.
13) Consent, recording, and lawful use
Telecommunications and call recording laws vary by location. You are responsible for ensuring you have all required rights, permissions, and consents to use Q Voice features (including recording, monitoring, transcription, processing, and sharing) and for complying with applicable local laws and carrier rules.
14) Children
The Service is not intended for children under the minimum age required to consent to data processing in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information, contact supp@sphari.info.
15) Changes to this Policy
We may update this Policy from time to time. If we do, we will revise the Effective date above. Continued use of the Service after changes means you accept the updated Policy.
16) Contact
Questions, complaints, or requests: supp@sphari.info
© 2026 Sphari LLC. All rights reserved.